Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options:
1. Live Chat via the Fido App
Connect with a customer support agent directly through the live chat feature on the Fido app.
2. Social Media
You can reach us on the following social media platforms:
Please note that all our official social media pages are verified with a "blue tick." We are currently not on Telegram so be cautious of impersonators.
3. Email
Send your inquiries or concerns to [email protected] for prompt assistance.
4. Phone
Call us at 0205011100 to speak with a customer care representative. If the representative is unavailable, you can request a callback by following the steps below.
Callback Request via USSD
If you cannot reach a customer care agent directly, you can request a callback using the following steps:
Dial *284*300#
Put in your PIN
Choose option 2 "Account services"
Choose option 1 "Need help"
Choose 1 "General enquiries"
Note that a customer service representative will contact you afterward.
Using this channel is completely free for our customers. There are no hidden fees or charges; it's a cost-free option designed for your convenience. Take advantage of this service with confidence, knowing it won't add to your expenses.
Our support team is available during business hours Monday-Friday 8am to 5pm. We're committed to providing prompt and effective assistance for any challenges or questions you may have. Feel free to reach out to us through any of the provided channels. We are here to help you.