Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it:
For verified Fido customers
- First, make sure that you have updated the Fido App to the latest version.
- Select 'Forgot PIN' on the PIN Code request page to get started.
- Tap on 'Reset PIN Code'.
- Now, take a selfie to verify your identity. Align your face in the oval-shaped frame and let the pink line scan your face.
- Once complete, submit the photo or retake it if necessary.
- Your Identity should be successfully verified, you’ll see a pink checkmark confirming verification.
- You can now set a New 4-digit PIN code.
- Enter the new PIN code again to confirm.
- Now enter your newly set PIN Code to log in the Fido App.
Congratulations! You now have access to your Fido account.
For unverified Fido customers
- Select 'Forgot PIN Code': On the login page, tap 'Forgot PIN Code' and choose 'Reset My PIN Code'.
- Request a Reset Link: Tap 'Send Link'. You’ll receive a reset link via SMS.
- Set a New PIN: Tap the link in the SMS to open the reset page.
- Follow the instructions to create a new 4-digit PIN.
Congratulations! You now have access to your Fido account.
Note: The reset link expires after 10 minutes. If the link expires, log in to the app again and request a new link. Additionally, a new link is available every 15 minutes.
To change your pin;
- Open the Fido App and log in.
- Navigate to the profile section located at the bottom of the homepage.
- Scroll down and select ‘Login & Security’. This will open a new page.
- Tap on ‘Change PIN’ to update your PIN code.
Congratulations! You have successfully changed your Fido pin.
Important Tips
- Maximum Attempts: If you exceed the maximum number of PIN reset attempts, you’ll receive a security alert. Please contact Fido customer support for assistance.
- Always choose a PIN that is easy for you to remember but hard for others to guess.
- Keep your PIN secure and do not share it with anyone.