Open navigation

Why am I unable to log in to my Fido Account?

To successfully log in to your Fido Account make sure of the following:

  1. Enter your mobile number correctly and be sure it is the same number you used in registering your Fido Account.
  2. Be sure you correctly entered the One-Time-Password (OTP) that was sent to your mobile number via SMS. If you don’t receive it the first time after waiting for more than 2 mins, you can select the resend OTP option.
  3. Be sure to provide the correct PIN that you set on your Account. For help resetting your PIN check out this article: PIN Reset.

If you are still unable to log in, please contact the Fido Customer Support team for assistance.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.