Existing User Login

How do I log in to my Fido Account?
Logging in to your Fido account is quick, easy, and secure. You can sign in using your Fido PIN or enable biometric login for faster access. Follow the steps below to access your account smoothly every time. Log In with Your Fido PIN You’ll need: Your registered mobile number Access to your...
Why am I unable to log in to my Fido Account?
To successfully log in to your Fido Account make sure of the following: Enter your mobile number correctly and be sure it is the same number you used in registering your Fido Account. Be sure you correctly entered the One-Time-Password (OTP) that was sent to your mobile number via SMS. If you...
Why was I blocked while trying to log in to my Fido Account?
Your Fido account may be temporarily blocked if there are multiple unsuccessful login attempts. This usually happens when an incorrect PIN code is entered several times in a row. To keep your account safe, our security system automatically locks it to prevent unauthorized access and potential fr...
I tried to log in but was told I don’t have a Fido Account, why?
If you're seeing this message, it means the mobile number you're using isn’t linked to a registered Fido Account. To log in to the Fido App, you must have already signed up with Fido. Here’s what to check: Ensure you’re entering the same mobile number you used when signing up.  If yo...
How to Access Your Account Using Biometric Login
Biometric login is available on the Fido app, making it faster, more secure, and hassle-free to access your account. You can now use your fingerprint or facial recognition to log in with just a touch or glance. This convenient feature lets you access your account without needing to remember your...