Registration & Login (UG)

New Account Registration

• How do I create a Fido Account?
• What is OTP (One-Time-Password) and why do I need it?
• I did not receive my OTP on my phone, what should I do?
• Why do I need a PIN code to use the Fido App?
• What is the difference between the One-Time Password (OTP) and my PIN?

Existing User Login

• How do I log in to my Fido Account?
• Why am I unable to log in to my Fido Account?
• Why was I blocked while trying to log in to my Fido Account?
• I tried to log in but was told I don’t have a Fido Account, why?