Are you seeing the error message ‘The information couldn't be loaded’? No worries! This usually happens due to connectivity issues, outdated app versions, or temporary system glitches. Follow these simple troubleshooting steps to get back on track. Try these quick fixes:
- Check Your Internet – Ensure you have a strong Wi-Fi or mobile data connection. Switch networks if needed.
- Refresh or Restart – Close and reopen the Fido app or refresh your browser page.
- Clear Cache – On the app: Settings > Apps > Fido > Storage > Clear Cache. On a browser: clear cookies and cache.
- Update Your App or Browser – Ensure you’re using the latest version.
- Restart Your Device – A simple restart can fix temporary glitches.
If you are still not successful after several attempts, please contact Fido Customer Support.