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I am not able to capture my photo for verification, why?

You can ensure that you have a smooth and easy verification process by following very simple guidelines that are shown in the app.

  1. Take the photo indoors, with good lighting, but avoid very bright lighting behind you that will blur the photo.
  2. Look directly at the camera, making sure to keep your entire face in the circle shown on the screen.
  3. If possible, take the picture from a clear background, making sure no other faces appear in the background of your selfie.
  4. Remove any face coverings or masks.

For more on how to verify your Fido account, check this article on Account Verification Requirements.

Check out this short video for Dos and Don't when capturing your selfie.

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