Account Verification (KYC) :

Why do I need to verify my Account?

At Fido, your security comes first. Verifying your account is a mandatory step that helps protect your personal information, prevent fraud and identity theft, and ensure compliance with financial regulations. Here’s why account verification is essential: Keeps Your Account Secure: Verificati...

How do I verify my Fido Account?

To get started, make sure you have your National ID Card in hand and know your Street Address or landmark description. After registering your account with your mobile number, you can verify your Account by either going to the Profile Section of your Account or by selecting “Apply Now” from the H...

I am not able to capture my photo for verification, why?

You can ensure that you have a smooth and easy verification process by following very simple guidelines that are shown in the app. Take the photo indoors, with good lighting, but avoid very bright lighting behind you that will blur the photo. Look directly at the camera, making sure to keep y...

Can I verify my Account without a National ID Card?

To verify your Fido account, you'll need a National ID Card. This requirement helps us ensure the security and authenticity of your account. If you don’t have a National ID Card at the moment, here’s what you can do: Register for a National ID Card If you haven’t been issued a National ID ...