Account Verification (KYC) :

Why do I need to verify my Account?

This is important in ensuring security, preventing fraud, identity theft and also to comply with financial regulatory requirements. Account verification is mandatory and a very essential part of the registration process. It helps protect your account from unauthorized access, allows you to acces...

How do I verify my Fido Account?

To get started, make sure you have your National ID Card in hand and know your Street Address or landmark description. After registering your account with your mobile number, you can verify your Account by either going to the Profile Section of your Account or by selecting “Apply Now” from the H...

I am not able to capture my photo for verification, why?

You can ensure that you have a smooth and easy verification process by following very simple guidelines that are shown in the app. Take the photo indoors, with good lighting, but avoid very bright lighting behind you that will blur the photo. Look directly at the camera, making sure to keep y...

Can I verify my Account without a National ID Card?

Unfortunately, you can only verify your Fido account using a National ID Card. This requirement ensures the security and authenticity of your account. If you do not currently have a National ID Card, here are some steps you can take: Register for a National ID Card: If you have never been issu...