Understanding Errors

Why do I see a ‘No internet connection’ error?
This is likely because your mobile device does not have a working internet connection. Be sure your device's mobile data or wifi connection works. You can verify by opening the browser app on your device and trying to access other web pages or content to see if the web content loads.
How do I resolve the error ‘The information couldn't be loaded’?
Are you seeing the error message ‘The information couldn't be loaded’? No worries! This usually happens due to connectivity issues, outdated app versions, or temporary system glitches. Follow these simple troubleshooting steps to get back on track. Try these quick fixes: Check Your Interne...