How to Request Financial Statements

Requesting your mobile money is now much easier. Ensure the name on your statement is same as the name on your registered mobile number in the Fido App. Follow the steps below to request your statement from your network service provider.

MTN Statement (Using MOMO App)

Airtel Statement Short Code

Airtel Statement (Using Airtel App)

Download the App
Enter your User Number
Enter your PIN
Click on Transaction
Click on Get Statement
Select the period
Click on download
Confirm the download
Check on your statement

Here's a short video guide on how to check your MoMo Statement using the MTN MoMo App

Dial *185#
Select option #10
Selection option 3
Enter email address
Enter the 'from Date' in the format provided.
Enter the 'to Date' in the same format provided.
Enter your PIN.
Check your email after a short period (15 minutes)

1. Open the Airtel App:

Launch the Airtel Uganda app on your smartphone.

2. Go to Airtel Money Services:

From the home screen, tap on “Airtel Money Services.”

3. Tap on Transaction History:

Select “Transaction History” to view your past mobile money activities.

4. Choose Time Period:

The app will show transactions from the last 7 days by default.

At Fido, we recommend selecting a 3-month period for a fuller picture.

5. Download the Statement:

Scroll to the bottom and tap on “Download Statement.”

6. Save or View the File:

The statement will open as a document. You can save it to your device in a location that’s easy to find. Example: Downloads or Phone Storage.