Common Questions
Your Fido ID is a 9-digit number assigned to every Fido customer after applying for your first Fido credit. It is your unique identity with us and it is permanently linked to your Fido Account. You can find it on the Profile Page of the Fido App when you are logged in.
Your Fido ID will be used to identify you as a Fido customer. You will need it when; You contact Fido customer support for assistance on any issue. You are making a payment to your Fido Account.
Yes, the Fido App is now available on Apple App Store for iOS devices. Download the Fido App using this link: Fido App iOS Or follow the steps below; Visit the Apple App Store and search for 'Fido Solutions.' Next, select the Fido App (a bold pink F in a light blue background). Sele...
Fido respects your privacy and the confidentiality of personal information about our customers, employees, and relevant stakeholders. Our systems and processes comply with internationally accepted information security standards. This ensures that we gather, store and handle data fairly, securely...
Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it: For verified Fido...
When registering, it is necessary to provide a reference who can be contacted if we are unable to reach you. Please note that the reference is not acting as a guarantor. Fido takes the protection of personal information and customer data seriously and implements appropriate technical and organiz...
The new Fido App does not currently offer a feature to edit your personal information. However, if you wish to receive your funds in a different account, you can easily add multiple payment methods to your account in the 'My Account' section of your profile. Simply select the '+Add&#...
Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options: 1. Live Chat via the Fido App Connect with a customer support agent directly through the live chat feature on the Fido app. 2. Social Media ...