Common Questions

Your Fido ID is a 9-digit number that is assigned to you after your first credit drawdown. It is your unique identification number with Fido and is permanently linked to your account. This number helps us recognize you quickly whenever you contact us or use Fido services, so it’s good to keep...

Your Fido ID is your personal key to everything you do with Fido. It helps us identify you quickly and keeps your account safe while you enjoy smooth and secure services.  You’ll use your Fido ID in many everyday situations, including the ones below. Making Payments If you’re using alternativ...

Yes, the Fido App is now available on Apple App Store for iOS devices. Download the Fido App using this link: Fido App iOS Or follow the steps below; Visit the Apple App Store and search for 'Fido Solutions.' Next, select the Fido App (a bold pink F in a light blue background). Sele...

At Fido, safeguarding the security and confidentiality of your shared information is our top priority. Our systems and processes strictly adhere to internationally recognized information security standards, which ensure that we handle your data with fairness, utmost security and transparency. We...

Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it: For verified Fido...

As part of the registration process, we ask you to provide a reference. This is someone we can reach out to if we’re unable to contact you directly. This reference serves as an additional point of contact to help us maintain reliable communication. Choosing Your Reference Your first reference ...

The new Fido App does not currently offer a feature to edit your account information. However, if you wish to receive your funds in a different account, we’ve got you covered with simple ways to manage your account effectively. Managing Your Payment Methods A. Add a Payment Method: Open the ...

Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options: 1. Live Chat via the Fido App Connect with a customer support agent directly through the live chat feature on the Fido app. 2. Social Media You...