New Account Registration :

How do I create a Fido Account?

Creating your Fido Account is simple and easy! The process usually takes less than 15 minutes. Install the Fido App on either your Android or iOS device. Open the Fido App and select ‘Register’ to begin the process. Provide a mobile number that is registered in your name. This number will ...

What is OTP (One-Time-Password) and why do I need it?

OTP (One-Time-Password) is a 6-digit number generated and sent by Fido as an SMS to your mobile number. This is to verify your mobile number is correct and to prevent the fraudulent use of your mobile number. The SMS will be sent shortly after you enter your mobile number on the login screen. On...

I did not receive my OTP on my phone, what should I do?

Make sure to enter your mobile number correctly in the app. After submitting your number, you should receive your One-Time-password (OTP) shortly. If you don't receive the OTP within a minute, you can use the USSD option (*196*1*8# for Airtel or *196*5# for MTN) on the verification screen to...

Why do I need a PIN code to use the Fido App?

The security of our customer's data is important to us. As the first layer of protection, we require you to create a 4-digit PIN during the registration process. This is meant to prevent unauthorized access to your Fido Account and will be required each time you need to log in to the Fido Ap...

What is the difference between the One-Time Password (OTP) and my PIN?

The One-Time-Password (OTP) is a temporary password generated by Fido and sent to your phone via SMS. It is used to verify your mobile number. You will receive a different OTP each time you have to log in to your Fido Account. Your PIN, however, is a 4-digit (security) number that you will ...