New Account Registration

Creating your Fido Account is simple and easy! The process usually takes less than 15 minutes.  Install the Fido App on either your Android or iOS device.  Open the Fido App and select ‘Register’ to begin the process. Provide a mobile number that is registered in your name. This number will ...

What is an OTP and How to Use It? Your OTP (One-Time Password) is a unique 6-digit code generated and sent by Fido via SMS to your registered mobile number. This is an important security measure to verify your number and prevent unauthorized access to your Fido Account. How to Use Your OTP: ...

Make sure to enter your mobile number correctly in the app. After submitting your number, you should receive your One-Time-password (OTP) shortly. If you don't receive the OTP within a minute, you can use the USSD option (*196*1*8# for Airtel or *196*5# for MTN) on the verification screen to...

At Fido, your security is our top priority. That’s why, as a first layer of protection, we require you to set up a 4-digit PIN when registering your account. This PIN acts as a lock on your Fido App, ensuring that only you can access your account. Here’s what you need to know to keep your accou...

At Fido, your security is our priority. That’s why we use both a One-Time Password (OTP) and a Personal Identification Number (PIN) to keep your account safe. Here’s how they work: OTP (One-Time Password): Every time you log in to your Fido account, we’ll send a unique OTP to your registered p...

Your mobile number is a key part of your Fido account, used for account verification, notifications, and transactions. If you need to change your registered number, Fido Support is here to assist you. Can You Change Your Linked Mobile Number? Yes, you can change the mobile number linked to you...