About Fido

Who we are
Fido is redefining how financial access works in Africa. We use smart digital technology to make financial services fast, reliable, and inclusive for everyone. Our goal is to help you manage your money with confidence and face financial challenges with ease. Our Mission We empower hardworking ...
Is Fido authorized to provide financial services in Uganda?
Yes. Fido is a licensed Tier 4 Microfinance Institution (Micro Credit Company) operating under the supervision of the Uganda Microfinance Regulatory Authority (UMRA). Being licensed means we follow the regulations and standards set by UMRA to ensure we provide safe, transparent, and reliable fi...
What makes Fido different from other financial institutions?
At Fido, we’re more than a financial institution, we’re redefining financial access with speed, simplicity, and innovation. What sets us apart: Instant services you can rely on anytime. 24/7 availability to fit your lifestyle. Transparent terms with no hidden charges. Financial solutions b...
What services does Fido offer?
Fido is your trusted financial partner, offering individuals and entrepreneurs flexible access to credit and financial services through the Fido App. Our mission is to empower hardworking people with seamless financial support that builds stability, drives growth, and opens opportunities. By kee...
Is the Fido App free to use?
Yes! The Fido App is completely free to download and use. You should not pay any individual or third party to register a Fido account or access Fido services. Any charges linked to your credit services with Fido, will be clearly displayed within the Fido App. Fraud Prevention Notice Please st...
How to Lodge a Complaint with FIDO
At FIDO, we are committed to providing excellent service to all our customers. We understand, however, that there may be times when our service does not meet your expectations. Lodging a complaint is a straightforward process, and there are multiple channels through which you can let us know abo...
How Fido Keeps Your Data Safe
At Fido, your trust means everything to us: that’s why protecting your personal and financial information is at the heart of what we do. We are a Microfinance Institution (Micro Credit Company) operating under the supervision of the Uganda Microfinance Regulatory Authority (UMRA). Here’s how y...